OKEx CEO Jay Hao not too long ago famous customer support as a pivotal facet of enterprise, as a part of an interview with Cointelegraph’s Jeffrey Albus.
“I feel positively customer support is crucially vital,” Hao stated. “In spite of everything, the shopper is king.”
The crypto house remains to be younger
The crypto business arguably started with the inception of Bitcoin more than 10 years ago. As a part of a younger sector, many crypto and blockchain corporations are nonetheless discovering their sea legs of their merchandise, companies and choices, whereas others look to good their operations. Buyer suggestions is usually a essential a part of such improvement.
“With out prospects’ suggestions or strategies, or something like that, we’d miss lots of issues,” Hao defined.
With out buyer enter, It’s like residing it a bubble
Hao talked about an analogy highlighting the dear perception customers convey to corporations. “It’s like we’re constructing one thing in our personal storage not understanding what’s happening exterior the world,” he added, noting the significance of buyer suggestions and perspective from the world exterior that storage.
Hao additionally talked about the significance of buyer rapport with OKEx and the entity’s relationship with customers.
Binance, one other dominant participant within the crypto trade house, additionally values buyer interplay. Binance CEO and founder, Changpeng Zhao, or CZ, not too long ago stated he puts about 20% of his time towards Twitter for group engagement.